Rent Arrears Policy

Zero tolerance policy for late rent payments…

We pride ourselves in our careful tenant qualification and screening process. Applications are approved ONLY on the grounds that we are confident that the rent will be paid on time, every time. However, a minority of tenants still get behind in their rent, despite all of our tenant screening procedures. As we do not know who this will be when we sign tenancy agreements, we need to advise each tenant of our zero tolerance policy for late rent payments.

Follow-up phone calls and persistent personal contact has caused some tenants upset, embarrassment and also resentment. However we cannot apologise for such action as we believe that the rent must be paid on time… all the time!

We make it clear that our clients who own the rental property have taken out a mortgage. This person has approved your application ONLY on the grounds your rent will be paid on time… every time!

Therefore if you believe you may be late with a rent payment, you must notify Primus Realty at least 3 [three] working days beforehand, so the landlord can be informed. In some cases, we ask you do all that you can do to borrow money from other sources (i.e. your family, friends, employer, bank, etc) should you not be able to make a payment on time. Every effort should be made to ensure your rent is paid on time or before the due date.

However, should we not be contacted our policy will then be…
  • 1 day late   –   We will send you a reminder SMS, email or you will receive a phone call
  • 2 days late   –  A phone call, SMS, email or personal visit will be made
  • 3 days late   –  Breach or termination will be issued

EVICTION will follow if the problem is not fully remedied!

Sometimes, some tenants are continually late with rent payments. If we have a tenant that is consistently behind despite all of our best efforts, we will recommend to the landlord for the lease not to be renewed. The tenant will be required to vacate the property at the end of the lease and also be furnished with a poor performance reference should a new landlord or agent require one.