General maintenance requests must be submitted in writing. This can be done by completing the form below.
Please provide us with as much detail as possible so that we can process your maintenance request as efficiently. Should the maintenance request be for an appliance please be sure to mention the make, model and serial number, and in the case of an oven or hot water service, whether it is gas or electric. Photo’s and videos will assist.
For urgent/emergency repairs and maintenance call the office immediately on (08) 9368 1855 or SMS the after hours number on 0437 920 260 or 0467 362 971.
Urgent repairs are defined under two categories: essential services or other urgent repairs. Once a tenant notifies the Lessor of the need for an urgent repair, the Lessor must take action to contact a suitable repairer and arrange for them to fix the problem.
The Lessor has 24 hours to do this if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the Lessor must make an appointment with the repairer to fix the problem.
Essential services include: a burst water service, gas leak, broken hot water system, sewerage leak or dangerous electrical fault. Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the Tenant.
We do our best to rectify your maintenance requests as quickly as possible, however we have only a limited authority and may need to refer your request to the Lessor for approval. Therefore, we are unable to guarantee against delays on requests other than urgent/emergency repairs.
